Our Terms and Conditions

General Conditions

We shall make our best efforts to supply you with the goods requested, but we reserve the right to supply you with similar goods. All Equipment and goods for Hire remain the property of Treasured Event Hire.

All goods for sale remain our property and will remain with us until full payment has been made and confirmed by our Banking Partner if made via Bank Transfer.

Booking

We require a non-refundable deposit of 20% of your booking value to reserve your booking. Please note that all dates will only be provisionally booked until the deposit has been paid or when we receive payment in full. If a deposit is not received we reserve the right to take bookings on your chosen date.

Payment

We require payment in full no less than twenty eight days before the hire date. Should we not hear from you before this time then we will assume that our services are no longer required and cancel the order, you will be notified should this happen. You will receive a confirmation email detailing the order details once received.

Cancellations

You can cancel your order anytime up to 8 weeks before your event with no financial penalty however as previously detailed your deposit remains non refundable. Any orders cancelled after the 8-week period will be charged a cancellation fee.

CANCELLATION FEES

Less than 8 weeks prior to your event – 10% of total cost plus the deposit.

Less than 4 weeks prior to your event – 50% of charge is due plus the deposit

Less than 4 weeks prior to your event – 50% of charge is due plus the deposit.

Less than 2 weeks prior to event – 100% of charge is due.

Please note that the booking deposits are non-refundable. If for any unforeseen reason we are forced to cancel your order then you will be notified and all deposits, payments made will be refunded in full.

Changes to your booking

We appreciate that you may need to change your booking/order due to a number of reasons, should this happen we require you to notify us within a reasonable time period, all alterations will be subject to availability.

Loss and Damage

Missing items or damaged items will be charged at the full replacement value, we will not accept any substitute replacements. We also reserve the right to charge you for any loss of profit as a result of the loss or damaged goods during your Hire.

Should you be charged for any damage you may request by email, phone or written communication that the goods be returned to you, this must be within 14 days of being informed by us of the charges.

If you wish to have the damaged goods returned to you this will be done so at your own cost. Should we not hear from you within the 14 days then the named items that are damaged will be disposed of. We expect items to be returned in the same condition as when they were provided. A thorough visual inspection will be carried out by our team during set-up and before taking the hired equipment away.

Any loss or damages/breakages to our glassware, tongs or non-disposable decorations will be charged at full replacement value. Any items we deem as unreasonably damaged will be charged at the full replacement value. We would expect our hire items to be returned dirty and with potential marks and non-permanent stains, what we deem as unreasonable damage is any items that are no longer fit for hire, due to non-repairable damage and permanent marks/stains in the opinion of Treasured Event Hire.

Acceptance of Terms

By placing an order for any goods or services from Treasured Event Hire you are deemed to have read and agreed to our terms and conditions within this Terms and Conditions document.

We shall require a signed booking form from you (the person booking the service) that proves you have agreed and understood all of our Terms and Conditions at the time of placing your order.